Our warehouse is located in the heart of Germany - Crailsheim. Warehouse is equipped with temperature and air purity control systems and everytime you are insured that all products are stored safety and purity.
Prices, which our store displays for your location area, includes the full cost of shipping to your address, and also any customs payment or other fees. We offer the best prices on the baby food market in the whole world. All prices include Free Shipping with $0 cost.
Please, Note, All orders placed after 2pm Berlin TIME (GMT+1) will be shipped next day morning.
We process packages until carrier pick's-up. Although due to high volume peaks Please allow less than 12 hours for processing fulfillment.
We send tracking information to all orders. Please note that DHL EXPRESS does not guarantee their shipping time - if Products will be inspected from Customs.
Packages on all orders are always packed in an additional box but still might arrive slightly damaged. Please note that all our products are sent out in perfect condition and are always sealed. When the Box get damaged by the carrier, the product itself is safe and still in perfect condition.and can be claimed directly with the carrier. All orders will be shipped in a BOX. Boxes offer the most protection when shipping any product.
For security reasons, since we are shipping directly from Germany to US, CA or other world's regions.
We only ship whith DHL Express Delivers worldwide within 1-3 days.
We always send for client tracking number per e-mail and also you can find it in your store cabinet.
If you are located in the US. Your Order Normally Delivers between 1 and 2 Days and will be delivered by an DHL Express Driver (The ones with the Yellow Trucks).
If you are Located in Canada, depending on your Location your Package will be delivered within 1-3 Days by DHL Express or Canada Post.
China Typically delivers in 2-3 Days.
Australia typically delivers in 2-3 Days.
All Delivery times are provided by DHL Express and are stating Business Days. Packages delivered between Monday and Friday.
Lost Or Missing Packages
If your tracking information shows that your package was delivered, but you can't find it see the following:
Within 24 hours of expected delivery
- Verify the shipping address
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery
- Wait 24 hours - in rare cases packages may say delivered up to 36 hours prior to arrival
In the random case of your package not arriving, please note that you will have to file a claim online by going to the DHL Express website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.
After filing a claim it takes 1-2 business days for a response and approval for any insurance claim to be resolved by the carrier. Unfortunately we can not file a claim due to DHL Express regulations.
You can visit DHL to file a claim.